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Angeline D
1 reviews | Active since Sept 2016
13 Jun 2020, 13:18
CLIENTELE A BUNCH OF LIES
Clientele is NOT what they advertise.. A client of theirs was wrongfully accused and they refuse to represent. Dialled a few times, you speak and ask for assistance and they put the phone down in your ear. Phoned back, was placed on hold just to be cut off again. They TOTALLY refuse to help. WHATS THE USE OF HAVING A COVER AS SUCH, BUT THEY NIT THERE TO HELP!!!!!!!
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
15 Jun 2020, 09:44Dear Angeline D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply15 Jun 2020, 09:44
Official
Dear Angeline D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 Jun 2020, 12:02“Dear Angeline D,
We thank you for escalating your concerns to us and allowing us the opportunity to discuss your matter.
We do understand your frustration, however it is unfortunate that the claim you reported falls within the exclusions of your Legal Policy and we are unable to assist you in this matter. As discussed we have forwarded attorney details to you which you may make use of on a private basis.
We apologise for the dissatisfaction with regards to your claims experience but would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times.
At Clientele Legal, we are committed to ensuring a positive customer experience apologise for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Yours sincerely,
Akshar Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply15 Jun 2020, 12:02
Official
“Dear Angeline D,
We thank you for escalating your concerns to us and allowing us the opportunity to discuss your matter.
We do understand your frustration, however it is unfortunate that the claim you reported falls within the exclusions of your Legal Policy and we are unable to assist you in this matter. As discussed we have forwarded attorney details to you which you may make use of on a private basis.
We apologise for the dissatisfaction with regards to your claims experience but would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times.
At Clientele Legal, we are committed to ensuring a positive customer experience apologise for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Yours sincerely,
Akshar Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"