1 reviews | Active since Aug 2022
Clientele
I started the policy since March 2022. Clientele representative explained to me that if join clientele Legal for R350 .. Clientele will reward me with Voucher for R1000, he said must download Clientele app so that I can learn how the Vouchers work.
After downloaded the App..I realised that they was not vouchers but only coupons.i phoned to complain about the situation but nothing resolve.i've I asked them to check the recordings during our discussion but I end up talking to Lerato Phuthuka and she confirmed about the the R1000 voucher recordings. I realised that they is no helped after phoning hundreds times So lounge complain to Clientele complaint centre. They admitted to me that indeed the found the recordings about the R1000 issue, that when they paid R1000 into my account. They've been debiting R350 every month. ON 1 AUGUST THEY DEBITED R350 AND THEN..THEY CANCELLED THE POLICY AFTER 2 DAYS. I WANT ALL MY MONEY I'VE BEEN PAYING THEM AND I WANT TO KNOW WHY THEY CANCELLED MY POLICY WITHOUT MY CONCERNS. AND I STILL WANT EXPLANATION ABOUT R1000 VOUCHER OR THEY ****MED PEOPLE TO JOIN THE POLICY. I want the explanation or reason why under debit order they write life insurance while I joined legal policy. Kholofelo Tefo
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe Clientele Legal
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Legal
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Legal