Clientel legal won’t attend to my claim

I submitted a claim to clientel life ,as i need help with a civil case...i contacted them via email on the 14th of may,Chervane Hudson responded on the 15th to say he has fowarded my query,On the 15th,Elizabeth Ramokadi emailed back asking that i give them further information on my issue,i did...and that was the last time i heard from them,yet clientel did not miss an opportunity to debit the premium on the 20th(the nerve) i then called them again and i was told the matter is diarised for the 29th of May,today is the 3rd of June....

Hence everyday Desmomd Dube is on TV telling us how clientele will come through when needed.

I have sent follow up email,no response,i have sent a message via Facebook,no response.......

So clientel will just keep deducting premiums for fun? What is this?