Clientel Legal unable to help me with Old Mutual finance

My name is Thapelo Makgota. I regarded Clientel legal as a comprehensive legal insurance that covers me for all legal matters but I was wrong. I had an issue with Old Mutual finance whereby I took a consolidation loan in 2023 for R250 000. After few months I experienced dificulties on loan repayment of R8800 per month. I made an arrangements with their legal department to pay R4000 per month until I am financially stable. They took R4000 per month until last year September when my loan repayment increased to R7800 without my concern. Lasr month I checked my credit record to find out that no payment to Old mutual finance was made for the past 12 months and I now have a total debt of R310 000 with a shortpayment of R100k.

I raised an issue with old mutual legal department and the acknowledged my payments verbatim. I wanted to know why my balance is too high despite what I have been paying. Their response was that R7800 that I am paying is servicing interest only.

Thsts when I contacted Clientel for intervention. Today Clientel called me and said they are not dealing with matters relating to Fincial institutions and If I am not satified I should consult with Old Mutual Ombudsman.

I am very dissapointed about the two Companies and Clientel in paeticular because it failed to represent me