Clientel legal service sucks

My husband and I join clientele legal 3years back. We never missed even one payment. I had an issue of maternity leave with my employer. I ask clientele to ask me resolve the matter it has been it has been 6month now since i lay a claim and they are not helping me with anything. I am the one calling them everyday asking about the matter and everytime i call they tell me that the lawyer that is dealing with my case is busy and she will contact me back. Last time i spoke to them i asked to speak to their supervisor and he promised to call me back within 24hours now it has been two weeks i have never heard from them. I called them last week and spoke to the consultant who was very rude that he even hangup on me. Please assist me i hate clientele and i want them to pay all my premiums back so i cut ties with them. They advertising lies on TV and radio. My number is ********** 996