BS
Blake S
1 reviews | Active since Nov 2019
18 Nov 2019, 14:27
Clientel Legal Really does not care...
I have been with Clientele legal since 2015.Our company is going threw difficult times and have been short payed for a couple of months .I called on the 13 Nov 2019 and spoke to an attorney and she told me she would send a grievance Letter to our HR Department .I never received no feedback from the Lady Attorney that i spoke to .So i called today on the 18 Nov 2019 and a consultant says that no notes were captured and the last notes captured were in 2017. Im beyond furious as i have been a loyal client with them since 2015 and NEVER missed a debit order.
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Replies (3)
Clientele Legal's replyOfficial
18 Nov 2019, 15:28Dear Blake S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply18 Nov 2019, 15:28
Official
Dear Blake S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
27 Nov 2019, 14:49Dear Blake S, Thank you for escalating your concerns to us. Our offices would gladly attend to your query and request for legal assistance. We have investigated the mentioned call and unfortunately there is no record of any calls received from your reported mobile number. Should you have contacted us with an alternative number, kindly advise of same in order for us to attend to further investigations. We have made numerous attempts to contact you in order to discuss the above and to proceed with your request for legal assistance, unfortunately without success. We have in the meantime sent you an email and hope to hear from you soon in, order to assist with your matter. Should you have any further queries, please do not hesitate to contact our offices via email: *** or call ***. We look forward to assisting you. Yours sincerely, Andrea Barendse
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal
Clientele Legal's reply27 Nov 2019, 14:49
Official
Dear Blake S, Thank you for escalating your concerns to us. Our offices would gladly attend to your query and request for legal assistance. We have investigated the mentioned call and unfortunately there is no record of any calls received from your reported mobile number. Should you have contacted us with an alternative number, kindly advise of same in order for us to attend to further investigations. We have made numerous attempts to contact you in order to discuss the above and to proceed with your request for legal assistance, unfortunately without success. We have in the meantime sent you an email and hope to hear from you soon in, order to assist with your matter. Should you have any further queries, please do not hesitate to contact our offices via email: *** or call ***. We look forward to assisting you. Yours sincerely, Andrea Barendse
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal
Clientele Legal's replyOfficial
12 Dec 2019, 15:45Dear Blake S, Thank you for escalating your concerns to us. Please note that our offices have experienced difficulty in contacting you on the contact number provided. We have sent an e-mail detailing what is required in order for us to provide adequate legal assistance. We will gladly assist with your query, and look forward to doing so should you allow us with the opportunity. We sincerely apologize for the delay in communication but assure you that we strive to provide the best possible assistance and value you as a client. Kindly provide us with an alternative contact number in order for your concerns to be addressed. Alternatively, contact us on ***. Yours sincerely, Andrea Barendse
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal
Clientele Legal's reply12 Dec 2019, 15:45
Official
Dear Blake S, Thank you for escalating your concerns to us. Please note that our offices have experienced difficulty in contacting you on the contact number provided. We have sent an e-mail detailing what is required in order for us to provide adequate legal assistance. We will gladly assist with your query, and look forward to doing so should you allow us with the opportunity. We sincerely apologize for the delay in communication but assure you that we strive to provide the best possible assistance and value you as a client. Kindly provide us with an alternative contact number in order for your concerns to be addressed. Alternatively, contact us on ***. Yours sincerely, Andrea Barendse
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal