FC
Frans C
1 reviews | Active since Jul 2019
09 Jul 2019, 18:38
Clientel Legal Offers Bad service
Hello Peter
I have been a client of clientel legal since 2014 and paying premiums every month. Now that I'm trying to claim for legal assistance . I'm being sent from pillar to post with no resolution to my problem. I do not understand how this company functions as its quick to deduct my account yet its poor on service. It does not make sense that I have to keep on calling them yet everytime I call I get a different excuse.
Regards
Frans
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
10 Jul 2019, 08:36Dear FransCHABANGU1,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply10 Jul 2019, 08:36
Official
Dear FransCHABANGU1,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
12 Jul 2019, 08:53“Dear Frans C”
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy.
We confirm having provided you with feedback on your matter as well as having further advised you therein. We have also requested Information from you and look forward to hearing from you at your earliest convenience.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you have any further concerns.
Kind Regards,
Omphile Mopeloa
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal
Clientele Legal's reply12 Jul 2019, 08:53
Official
“Dear Frans C”
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy.
We confirm having provided you with feedback on your matter as well as having further advised you therein. We have also requested Information from you and look forward to hearing from you at your earliest convenience.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you have any further concerns.
Kind Regards,
Omphile Mopeloa
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal