VM
Viwe M
1 reviews | Active since Nov 2018
28 Oct 2020, 16:12
Clientel legal - *********** and ****
These guys are *********** and ******. They have deducted premium twice in the same montyh of October . I had sent them email requesting a refund but no one contacted me. When i try to call them the administrator transfers me and i wait until my airtime runs out. I had lodged a legal claim with them online two times but no one ever returned back to me. The claims are not even showing in their system. Clientele legal is full of incompetence people and full of ****** and this legal plan is a ****. I have sent a request to cancel the policy but no action has been taken. These people are really robbing us in daylight.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
29 Oct 2020, 09:56Dear Viwe M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply29 Oct 2020, 09:56
Official
Dear Viwe M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
29 Oct 2020, 14:39“Dear Viwe M,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
As discussed, limited assistance will be provided on your matter once the relevant information has been received .
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply29 Oct 2020, 14:39
Official
“Dear Viwe M,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
As discussed, limited assistance will be provided on your matter once the relevant information has been received .
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"