Clientel Legal does not respect their clients

I called clientel and explained to the legal representative first that I need help with the estate matter, she never told me that it is one of their exclusions instead she opened a policy for me and said I must pay the first premium then i will get the legal advise and I did so, the second month of my policy I called clientel and spoke to the legal advisers I explained my matter to them and they said I must call the muster of high court and get the estate number and also ask if the my father had a WILL because i wanted to claim his estate, I called master of high court and got the estate number and phoned Clientel Legal back. The Legal adviser that i spoke to advised me that the Estate Matter is one of their exclusions he is not sure why they did not advise me that it is one one of their exclusions. I asked to speak to the manager he said he will escalate my complaint to the supervisor and they will call me in 24 hours. It was Wednesday when I call but I had to call them again the following week on Tuesday to ask why the manager did not call me, they advised me that my complaint was escalated to the supervisor that is not even available, so now they will take to another manager, I told the Legal adviser that can the manager call me later around 4 when I am available, I did not receive any call instead they sent me an sms saying that they busy investigating my complaint, I don't understand what are they investigating without even hearing the side of my story even the sms did not have the apologies. Clientel Legal does not respect their clients, I trusted them. I don't even know what am I covered for because I opened the policy because I needed help with the Estate matter.