Clientel legal bad service

I received response from clientel legal team, but am not certify with the response, legal team saying can't be helped because that time my account was freezed, because they didn't manage to debt money from my account, yes they didn't bcoz my account was freezed by capitec Bank for the ***** reason that has took place, now clientel making that as my fault not dwelling on that, am an existing clientel member for close to 2 years, coming with the matter to them, their legal team response is my matter is not covered in my package, but on their adds they say ***** is part of the package, remember my name have been used for *****, but now they say can't be helped at all, only thing they can give me is advice, yes they dd give me advice and followed all routes asked too, but now I come back with this matter not being solved, am only asking for solutions for the matter, justice must play it's role, my name being *****listed without any wrong doing,am only asking clientel to keep it's promises in the package and won't rest until my name have been cleared and justice play its role