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Raven G

1 reviews | Active since Sept 2017

23 Apr 2020, 16:21

Clientel Legal and their 14day turn around Time

Clientele Legal is amazingly terrible.

Only found out recently that they have a 14 day response/reply time EVERY time that they need to contact someone. If you Log a Legal problem/claim you explain your problem. takes them 14days and the next person calls on a bad line and you have to explain the same problem again.

Then they say they will get back to you. 14days or more later they get back to you again to provide feedback that they are still working on the matter. and then they call in 14days again.

If you have a Urgent legal matter, Please DO NOT use Clientel Legal.

After they failed with 2 cases, i asked for a Cancellation department. That took more than 14days for a person to call and those people are not knowledgeable at all in Legal matters.

You are not told when signing up that they have a 14day call back / reply Policy.

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Replies (2)
Clientele Legal
Clientele Legal's reply23 Apr 2020, 17:36
Official
Dear Raven G

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,

Shanitha Hanuman 

Clientele Legal  


Clientele Legal
Clientele Legal's reply28 Apr 2020, 11:03
Official
Dear Raven Govender,
 
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
 
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
 
We noted your concerns regarding our turn around times and further explained the reasons for same. We would like to however reassure you once again that the urgency of your matter takes precedence over our internal procedures and thus your legal interests are well protected.
 
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. 
 
Should you wish to discuss your matter further, please contact us on *** or email us at ***.
 
Regards 
 
Carla Fick
Complaints Case Manager