mM
mabel M
1 reviews | Active since Jul 2012
13 May 2025, 16:31
Clientel Legal
I am not happy with Clientel Legal, i sent an Email yesterday to *** to cancel my Clientel Legal policy and received auto response that i need to call *** which i did today called at 15h53 spoke to Sofia who transferred me to Speak to Sandi she assured me that my policy has been cancelled and i will receive an SMS shortly which i haven't received that SMS till now
Helpful (0)
Replies (6)0
Replies (6)
Clientele Legal's replyOfficial
14 May 2025, 08:30Dear Mabel M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply14 May 2025, 08:30
Official
Dear Mabel M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
mM
mabel M's updateReviewer Update
14 May 2025, 12:02Thank you will hear from you i just want my Clientele Legal policy to be cancelled and to receive either SMS or Email regarding cancellation
mM
mabel M's update14 May 2025, 12:02
Reviewer Update
Thank you will hear from you i just want my Clientele Legal policy to be cancelled and to receive either SMS or Email regarding cancellation
Clientele Legal's replyOfficial
14 May 2025, 12:11Dear Mabel M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan.
We have attempted to contact you at the cell phone number provided to discuss and address your complaint, but with no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply14 May 2025, 12:11
Official
Dear Mabel M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan.
We have attempted to contact you at the cell phone number provided to discuss and address your complaint, but with no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 May 2025, 10:00Dear Mabel M,
Thank you for raising your concerns and affording us the opportunity to resolve them.
Our attempts to contact you have been unsuccessful.
Our feedback to the concerns raised refers:
We have since communicated that your policy has been cancelled as per your request, and the cancellation process has been explained accordingly. Regarding the concerns raised, kindly note that we are experiencing technical issues with sending out communication to confirm the cancellation, and the issue has been escalated with our internal IT department. This has caused delays in sending out communication, and hopefully, you can receive the confirmation once the issue has been resolved.
Furthermore, we would like to thank you for the feedback provided to us. We highly appreciate it, and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
Furthermore, we would like to thank you for the feedback provided to us. We highly appreciate it, and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact u,s and we will gladly welcome you back as a valued client.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply15 May 2025, 10:00
Official
Dear Mabel M,
Thank you for raising your concerns and affording us the opportunity to resolve them.
Our attempts to contact you have been unsuccessful.
Our feedback to the concerns raised refers:
We have since communicated that your policy has been cancelled as per your request, and the cancellation process has been explained accordingly. Regarding the concerns raised, kindly note that we are experiencing technical issues with sending out communication to confirm the cancellation, and the issue has been escalated with our internal IT department. This has caused delays in sending out communication, and hopefully, you can receive the confirmation once the issue has been resolved.
Furthermore, we would like to thank you for the feedback provided to us. We highly appreciate it, and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
Furthermore, we would like to thank you for the feedback provided to us. We highly appreciate it, and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact u,s and we will gladly welcome you back as a valued client.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Judith Mboweni
Clientele Legal
mM
mabel M's updateReviewer Update
15 May 2025, 15:04Good day Judith
Thanks for response as i called again yesterday received SMS from Clientele to call kindly send me cancellation Email as soon as your systems are up and running
Thanks for response as i called again yesterday received SMS from Clientele to call kindly send me cancellation Email as soon as your systems are up and running
mM
mabel M's update15 May 2025, 15:04
Reviewer Update
Good day Judith
Thanks for response as i called again yesterday received SMS from Clientele to call kindly send me cancellation Email as soon as your systems are up and running
Thanks for response as i called again yesterday received SMS from Clientele to call kindly send me cancellation Email as soon as your systems are up and running
Clientele Legal's replyOfficial
15 May 2025, 15:48Dear Mabel M,
Thank you for your response and patience in this regard.
Kindly be advised that we have sent the cancellation letter to the email address that we have on record.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us directly.
Thank you for your response and patience in this regard.
Kindly be advised that we have sent the cancellation letter to the email address that we have on record.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply15 May 2025, 15:48
Official
Dear Mabel M,
Thank you for your response and patience in this regard.
Kindly be advised that we have sent the cancellation letter to the email address that we have on record.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us directly.
Thank you for your response and patience in this regard.
Kindly be advised that we have sent the cancellation letter to the email address that we have on record.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Clientele Legal