Clientel legal

Hi As an existing client for clientel legal for many years without any claim but am deeply disappointed for the service it has been displayed the past few days. On the 24th of February 2023 i have called for legal advise of which i was advised to wait for 48 hours as a turn around time. Nothing has happen till i called on the 28 February 2023, i then i got promised that legal advise will call me as the email has been sent to him/her. Then today 02.03.2023 then i was also promised to expect a call from legal advise of which he never call and i had to use my airtime again and call again, which is another cost. I spoke to the consultant who i have requested to speak to the supervisor because this does not show the progress at all, the the supervisor promised to attend to my claim and get back to me but unfortunately am still waiting. .. to me its like the service i got from clientel legal was profound poor and disappointing. Am not sure if this service its the service i can write home about, because i got disappointed by the company which I trusted will help when i need help but its seems as i was never rite about this.