Client passed on and clientelle keeps billing

ref Clientele Legal Response: ***<br> <br> My father passed away 02nd September 2014, I phoned Clientele shortly after his death ( a day or two after his death), and was informed that he had a hospital cash back plan but it was still under the waiting period, therefore no benefit was payable. I then asked that you cancel the policy and stopped the debit order. Unfortunately I found out in June 2015 that the debit order is still in force from time of his death till now. I again asked Clientele to cancel the policy on 23rd June and refund all the premiums paid. Clientele requested docs including my mom's bank statement for a refund. I sent all the docs required telephonically and via an unprofessional email that did not even have the signature on the 29th of June 2015.On the 7th of July 2015 Daylene tried calling me on my cell phone, I answered by the was no response from her side.