GR
Gordon R
1 reviews | Active since Nov 2020
29 Nov 2020, 08:39
Client legal is a ****
Clientlegal is a *****. Last night at around 9pm I needed urgent legal aid. I have been a member for over 10 years and have not cost Clientele a cent. I phoned their number, got put through to their after hour service at least 6 times, and was left with my call ringing for a while before being cut off each time. I also logged call me back on their web service. No response, no help from clientele legal. 914 ****s are less damaging
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Replies (2)
Clientele Legal's replyOfficial
30 Nov 2020, 09:51 Dear Gordon R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply30 Nov 2020, 09:51
Official
Dear Gordon R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
01 Dec 2020, 15:48“Dear Gordon R, With reference to our telephonic conversation yesterday, we would like to thank you for allowing us the opportunity to resolve your complaint. We note your concerns regarding our phone lines and confirm that we are in the process of investigating same. We do however understand your frustration and would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected at all times. We confirm that we have requested further instructions from you in order to provide you with the necessary assistance herein, and we look forward to hearing from you at your earliest convenience. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely, Carla Fick Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply01 Dec 2020, 15:48
Official
“Dear Gordon R, With reference to our telephonic conversation yesterday, we would like to thank you for allowing us the opportunity to resolve your complaint. We note your concerns regarding our phone lines and confirm that we are in the process of investigating same. We do however understand your frustration and would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected at all times. We confirm that we have requested further instructions from you in order to provide you with the necessary assistance herein, and we look forward to hearing from you at your earliest convenience. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely, Carla Fick Complaints Case Manager
Clientele Legal”
Clientele Legal”