ClientAAle failed to respect my querry

On Tuesday 15 Dec I called cliente to request that they stick to the contract of running debit orders the 1st of every month instead of running them early in December. The consultant assured me he will cancel the tracking and keep it for the 1st. Yesterday 16Dec the debit order went of and was returned due to insufficient funds. I have to pay now a penalty of R138 plus my account has been dishonoured. This is unacceptable and hold Clientele responsible to clear my name at my bank and pay the R138 penalty. This incident will affect my relationship in future with Clientele and steps will be taken. Please feel free to call me to discuss the matter.