JP
Jashwin P
1 reviews | Active since Feb 2012
29 May 2019, 07:07
Cleintele Legal *******
Really pathetic service. Premiums are taken monthly but it takes up to 6 months for a response to any enquiry. Ombudsman should look into this. They cannot cope with the volumes yet they continue to market themselves and take premiums.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
29 May 2019, 09:22Dear Jashwin P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply29 May 2019, 09:22
Official
Dear Jashwin P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
31 May 2019, 08:34Dear Jashwin P
Thank you for bringing this matter to our attention and for allowing us to discuss and resolve your concerns with you.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter. We are required to keep you updated on the progress of your matter and confirm that our panel attorney has provided you with feedback as well as advised you fully about the way forward. We shall keep you updated of all further developments made.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Yours sincerely,
Karshan Dehal
Senior Legal Advisor
Clientele Legal's reply31 May 2019, 08:34
Official
Dear Jashwin P
Thank you for bringing this matter to our attention and for allowing us to discuss and resolve your concerns with you.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter. We are required to keep you updated on the progress of your matter and confirm that our panel attorney has provided you with feedback as well as advised you fully about the way forward. We shall keep you updated of all further developments made.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Yours sincerely,
Karshan Dehal
Senior Legal Advisor
JP
Jashwin P's updateReviewer Update
20 Aug 2019, 12:10To date nothing has materialised on this case was which was initiated over one year ago. Kindly refund my premiums whilst you guys try to even attend to my matter. Clientelle legal should refrain from further subscribing users until they are able to serve their customers. Been paying for over 10 years with no service delivery
JP
Jashwin P's update20 Aug 2019, 12:10
Reviewer Update
To date nothing has materialised on this case was which was initiated over one year ago. Kindly refund my premiums whilst you guys try to even attend to my matter. Clientelle legal should refrain from further subscribing users until they are able to serve their customers. Been paying for over 10 years with no service delivery
Clientele Legal's replyOfficial
23 Aug 2019, 16:01“Dear Jashwin P,
Thank you for allowing us to speak to you yesterday and resolving your complaint.
We do understand your frustration however all legal matters are time onerous allowing the other party to respond. We do apologise for any inconvenience and in ensuring a positive customer experience, as discussed, we will appoint a new panel attorney to assist in proceeding with the matter at court.
Please contact us on *** or email us at *** should you have any queries in future and we look forward to your continues loyal support.
Regards,
Bernardus Van Der Merwe
Complaints Case Manager”
Clientele Legal's reply23 Aug 2019, 16:01
Official
“Dear Jashwin P,
Thank you for allowing us to speak to you yesterday and resolving your complaint.
We do understand your frustration however all legal matters are time onerous allowing the other party to respond. We do apologise for any inconvenience and in ensuring a positive customer experience, as discussed, we will appoint a new panel attorney to assist in proceeding with the matter at court.
Please contact us on *** or email us at *** should you have any queries in future and we look forward to your continues loyal support.
Regards,
Bernardus Van Der Merwe
Complaints Case Manager”