Claims
<p>My car accident recovery loss claim was declined due to at the time of an accident, my car was insured, they forced me to claim from my car issurance cover not them even when this was not listed as part of exlusions. I had to drag this people to Fais Ombud to get all my premiums. Basically they prefer to decline than pay. So choose them at your own risk. Dont be surprised when you spent your whole weekend in jain while they sent you from pillar to post. Be warned</p>
Thank you for raising your concerns with us.
Due to the sensitivity of your query, we are not in a position to disclose further information on a public domain however, our records indicate that your query was escalated to the Independent Arbitrator for review.
The Arbitration Committee is a higher authority that has been commissioned by Clientele Limited with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and will be guided by his response.
You have been contacted by his office already and advised you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Regards
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Due to the sensitivity of your query, we are not in a position to disclose further information on a public domain however, our records indicate that your query was escalated to the Independent Arbitrator for review.
The Arbitration Committee is a higher authority that has been commissioned by Clientele Limited with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and will be guided by his response.
You have been contacted by his office already and advised you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Regards
Benita Steyn
Clientele Legal