IM
Innocent M
1 reviews | Active since Mar 2023
09 Dec 2025, 14:58
Claim
"WARNING: DO NOT USE CLIENTEL LEGAL!
I'm extremely disappointed and frustrated with Clientel Legal's service. I've been trying to contact them for TWO WEEKS with no response. Their WhatsApp messages are ignored, their lines are always busy, and their app's claim option is a joke - no one calls back!
As a paying client, it's unacceptable to be left in the dark with no communication. Feels like I'm being ****med. Avoid Clientel Legal at all costs!
Rating: 1/5 stars
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
09 Dec 2025, 15:24Dear Innocent,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Legal's reply09 Dec 2025, 15:24
Official
Dear Innocent,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
IM
Innocent M's updateReviewer Update
09 Dec 2025, 15:58Dear Market Conduct,
Thank you for the response. I appreciate the acknowledgement of my concerns.
However, I'm compelled to point out the disparity in response times between Hello Peter and your other communication channels. It's telling that you're responsive on Hello Peter, yet my WhatsApp messages and app queries go unanswered for weeks.
I urge you to apply the same level of responsiveness to all customer inquiries. Timely communication is key to resolving issues and building trust. I look forward to hearing from the relevant department soon.
Thank you for the response. I appreciate the acknowledgement of my concerns.
However, I'm compelled to point out the disparity in response times between Hello Peter and your other communication channels. It's telling that you're responsive on Hello Peter, yet my WhatsApp messages and app queries go unanswered for weeks.
I urge you to apply the same level of responsiveness to all customer inquiries. Timely communication is key to resolving issues and building trust. I look forward to hearing from the relevant department soon.
IM
Innocent M's update09 Dec 2025, 15:58
Reviewer Update
Dear Market Conduct,
Thank you for the response. I appreciate the acknowledgement of my concerns.
However, I'm compelled to point out the disparity in response times between Hello Peter and your other communication channels. It's telling that you're responsive on Hello Peter, yet my WhatsApp messages and app queries go unanswered for weeks.
I urge you to apply the same level of responsiveness to all customer inquiries. Timely communication is key to resolving issues and building trust. I look forward to hearing from the relevant department soon.
Thank you for the response. I appreciate the acknowledgement of my concerns.
However, I'm compelled to point out the disparity in response times between Hello Peter and your other communication channels. It's telling that you're responsive on Hello Peter, yet my WhatsApp messages and app queries go unanswered for weeks.
I urge you to apply the same level of responsiveness to all customer inquiries. Timely communication is key to resolving issues and building trust. I look forward to hearing from the relevant department soon.
Clientele Legal's replyOfficial
09 Dec 2025, 18:10Dear Innocent , We confirm receipt of the concerns raised and apologize for any inconvenience caused. Your query has been escalated to the relevant department for investigation and we will be in contact to assist. Yours sincerely,
Clientele Legal
Clientele Legal
Clientele Legal's reply09 Dec 2025, 18:10
Official
Dear Innocent , We confirm receipt of the concerns raised and apologize for any inconvenience caused. Your query has been escalated to the relevant department for investigation and we will be in contact to assist. Yours sincerely,
Clientele Legal
Clientele Legal
Clientele Legal's replyOfficial
11 Dec 2025, 14:56Dear Innocent I, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We note your concerns regarding our claim process and turnaround times, and apologize for any inconvenience caused. We confirm that we have attended to your matter and shall continue assisting you accordingly. Should you wish to discuss your matter further, please contact us directly. Regards, C. Fick Complaints Case Manager
Clientele Legal's reply11 Dec 2025, 14:56
Official
Dear Innocent I, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We note your concerns regarding our claim process and turnaround times, and apologize for any inconvenience caused. We confirm that we have attended to your matter and shall continue assisting you accordingly. Should you wish to discuss your matter further, please contact us directly. Regards, C. Fick Complaints Case Manager