JK
Junior K
1 reviews | Active since Jul 2020
05 Jun 2025, 10:18
Chasing people to do their job.
I have sent my email regarding a new claim, and I have also indicated the times in case the allocated person needs to reach out to me. However, there has been no response even to this day. Do we really need to chase people to do their job, especially when there are other competitors that can also do this job?
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Replies (2)
Clientele Legal's replyOfficial
05 Jun 2025, 14:46Dear Junior K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply05 Jun 2025, 14:46
Official
Dear Junior K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
09 Jun 2025, 15:42Dear Junior K, Thank you for bringing your concerns to our attention. We appreciate the opportunity to address your complaint and provide you with a resolution. We understand the frustration this situation may have caused and want to assure you that we are committed to delivering accurate and professional assistance at all times. We recognize your concerns regarding the lack of feedback on your matter. Please accept our sincere apologies for any inconvenience you may have experienced. We are here to ensure you have the support you need during this time. We have outlined a clear path forward regarding your matter and are dedicated to providing continued assistance every step of the way. If you would like to discuss this further or have any additional questions, please do not hesitate to reach out to us directly. Warm regards, Alfred Vuso Complaints Case Manager
Clientele Legal's reply09 Jun 2025, 15:42
Official
Dear Junior K, Thank you for bringing your concerns to our attention. We appreciate the opportunity to address your complaint and provide you with a resolution. We understand the frustration this situation may have caused and want to assure you that we are committed to delivering accurate and professional assistance at all times. We recognize your concerns regarding the lack of feedback on your matter. Please accept our sincere apologies for any inconvenience you may have experienced. We are here to ensure you have the support you need during this time. We have outlined a clear path forward regarding your matter and are dedicated to providing continued assistance every step of the way. If you would like to discuss this further or have any additional questions, please do not hesitate to reach out to us directly. Warm regards, Alfred Vuso Complaints Case Manager