Cell Phone Assistance required since 9 April

I submitted legal documentation to Clientele Legal on 9 April requesting assistance. To date, they have not even contacted the company in question. I keep getting emails and sms requesting the same documentation over and over and then stupid requests for the 'CARD' number of my cell phone account. Then I was advised that they are unable to get through to the cell phone company. One phone call and I got through immediately. I am truly unimpressed and wondering what I pay for every month