KK
Kuku K
1 reviews | Active since Jul 2019
08 Jul 2019, 16:05
Cash for trash -Clientele legal
They have repeatedly said they would contact me to assist me with a claim. Eventually I got hold of a consultant and they she arrogantly told me they can give me legal advice and recommend a lawyer for me at my own cost. I thought it was a joke. I regret joining it. My money flushed down the drain
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Replies (2)
Clientele Legal's replyOfficial
09 Jul 2019, 08:55Dear Kuku K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply09 Jul 2019, 08:55
Official
Dear Kuku K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
10 Jul 2019, 08:25“Dear Ms KukuKiki1,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint with you yesterday.
We understand your frustration however as discussed your claim does unfortunately fall outside the ambit of your Legal Policy and regrettably are therefore entitled to limited assistance from our office, which was provided.
At Clientele Legal, we are committed to ensuring a positive customer experience. Should you wish to discuss your matter in further detail, please contact us on *** or email us at *** .
Regards,
Bernadus van der Merwe
Complaints Case Manager”
Clientele Legal's reply10 Jul 2019, 08:25
Official
“Dear Ms KukuKiki1,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint with you yesterday.
We understand your frustration however as discussed your claim does unfortunately fall outside the ambit of your Legal Policy and regrettably are therefore entitled to limited assistance from our office, which was provided.
At Clientele Legal, we are committed to ensuring a positive customer experience. Should you wish to discuss your matter in further detail, please contact us on *** or email us at *** .
Regards,
Bernadus van der Merwe
Complaints Case Manager”