TM
Tshepiso M
1 reviews | Active since Feb 2021
06 Feb 2021, 12:59
Cash back/refund
I have cancelled my policy with clientele legal and the consultant that spoke to me about my cancellation promised that i will receive my cash back within 41days and that period was due about 5days ago still haven’t received my money back
Can i please get help with clientele to refund me because i need my money back
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
08 Feb 2021, 08:49Dear Tshepiso M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply08 Feb 2021, 08:49
Official
Dear Tshepiso M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
08 Feb 2021, 12:32Dear Tshepiso M, Please note that the complaint lodged was received and the contents noted regarding you grace refund. We have attempted to contact you on 08/02/2021 on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that the refund was processed on the 14/12/2020 as promised.
Kindly verify this information with your bank, and forward your bank statement if they confirm that the money was not received.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Recover Specialist
Kindly verify this information with your bank, and forward your bank statement if they confirm that the money was not received.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Recover Specialist
Clientele Legal's reply08 Feb 2021, 12:32
Official
Dear Tshepiso M, Please note that the complaint lodged was received and the contents noted regarding you grace refund. We have attempted to contact you on 08/02/2021 on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that the refund was processed on the 14/12/2020 as promised.
Kindly verify this information with your bank, and forward your bank statement if they confirm that the money was not received.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Recover Specialist
Kindly verify this information with your bank, and forward your bank statement if they confirm that the money was not received.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Recover Specialist