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Dave T

1 reviews | Active since Dec 2019

29 Jan 2020, 07:42

Can’t recommend Clientele Legal

I searched Hello Peter for Clientele Legal and the reviews were...not very positive, but to my peril l still went ahead and joined them! After three weeks and two phone calls to them, l have cancelled my monthly subscription. The advice l received, especially on my first phone call was (out of a score of 10) was a 2. The “lawyer” had to make me wait on the phone for a few minutes while she received advice from her colleague and even after that l did not receive an answer that was of any value to me for what in my view was an everyday question to a lawyer. The second phone call l made to them was a bit better with a score of 5 out of 10. I would not recommend Clientele after my brief time with them. In future l will search Hello Peter AND THIS TIME I WILL TAKE NOTICE OF THE REVIEWS FROM OTHERS!

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Replies (2)
Clientele Legal
Clientele Legal's reply29 Jan 2020, 08:46
Official
Dear   Dave T,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Siphesihle Rodolo

Clientele Legal    
Clientele Legal
Clientele Legal's reply30 Jan 2020, 14:10
Official
Dear Dave T, Thank you for bringing this matter to our attention. Unfortunately, we have not had the opportunity to address your concerns herein as you have confirmed that you are unwillingly to discuss the complaint further. We understand your frustration and apologize for your experience, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. Kindly note however that your claim(s) unfortunately fell outside the ambit of your legal Policy as you were still within a waiting period and regrettably, were entitled to limited assistance only from our office, which we have provided. At Clientele Legal, we are committed to ensuring a positive customer experience. Should you wish to discuss your matter in further detail, please contact us on *** or email us at *** . Regards  Bernardus van der MerweComplaints Case Manager