EVdm
Estelle Van der merwe
1 reviews | Active since Jan 2019
30 Sept 2019, 14:07
Canselation
I have canseld my debit order with them sin thy good not assis me in a legal matter. And still thy would take debed orders. Thy will only change the refrens. Putting more charge on ur account every time u have to go to the bank, to transfer it back.
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
30 Sept 2019, 15:35Dear Estelle M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply30 Sept 2019, 15:35
Official
Dear Estelle M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
01 Oct 2019, 13:47Dear Estelle M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Legal Plan.
We have attempted to contact you on 01 October 2019 on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you on 02 October 2019 to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Legal Plan.
We have attempted to contact you on 01 October 2019 on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you on 02 October 2019 to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply01 Oct 2019, 13:47
Official
Dear Estelle M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Legal Plan.
We have attempted to contact you on 01 October 2019 on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you on 02 October 2019 to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Legal Plan.
We have attempted to contact you on 01 October 2019 on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you on 02 October 2019 to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
02 Oct 2019, 11:40Dear Estelle M As per our telephonic discussion, we confirmed that your policy was not cancelled previously as you were offered the option to remove the policy from billing for one month, which you did agree to. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client . We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniClientele Legal
Clientele Legal's reply02 Oct 2019, 11:40
Official
Dear Estelle M As per our telephonic discussion, we confirmed that your policy was not cancelled previously as you were offered the option to remove the policy from billing for one month, which you did agree to. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client . We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniClientele Legal