1 reviews | Active since Aug 2013
Cannot take up a policy without changing my banking details???
<p>To whom it may concern:</p> <p> </p> <p>I was a client of clientele legal since 2011, the policy lapsed due to my financial circumstance, I tried to have it reinstated I was advised I could not, I accepted that and said lets just take up a new policy. Went through the entire process only to be told that their "system" will not accept my banking details & I should open up a new account for the system to accept me??? </p> <p> </p> <p>So I am supposed to open an entire new account just for the debit order of Clientele Legal? Does not make any sense???</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
We confirm that you were contacted by Mahlatse in the Compliance Department. We would like to apologise for any misunderstanding that may have occurred. We are glad to report that the matter was now resolved and that you will be contacted to reinstate your policy shortly.
Please do not hesitate to contact us should you have any further queries.
Regards,
Stephan Groenewald
Compliance
We confirm that you were contacted by Mahlatse in the Compliance Department. We would like to apologise for any misunderstanding that may have occurred. We are glad to report that the matter was now resolved and that you will be contacted to reinstate your policy shortly.
Please do not hesitate to contact us should you have any further queries.
Regards,
Stephan Groenewald
Compliance