Cannot cancel/get out of policy

On the 15/03/2016 I called Clientele at 15:05 to ask if I could please cancel my legal policy as I have taken out a policy with another company who has a quicker turn around time and give much better service. I spoke to a person who asked me why I wanted to end the policy then she wanted to know what case I was not happy with, she then put me threw another person who also asked me the exact same questions, wasted 5 mins of my time only to that someone will contact you in the next 48 hours. Someone did try calling me today and unfortunately I was on another call and missed their call. I received a an sms from clientele stating that someone had tried to make contact with me and I must please return their call. I returned their they call at 13:34 and was kept on hold twice before I could speak to someone. I asked her to please call me back as I had wasted my airtime waiting on the phone, she said give me your ID or policy number, and again I asked her as I heard my phone beeping to say I am going to run out of airtime, she said she can call me back but first wanted to see something as I begin giving my ID the call then cut... this is one of the reasons I want to cancel this policy...