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Lucinda B

1 reviews | Active since May 2014

02 Feb 2021, 08:05

CANNOT CANCEL

I am trying to help my domestic worker to cancel her policies - as per her request. When phoning the call center, i get welcomed to the service department and then silence. I have also sent an email detailing all of my domestic worker's personal information to ensure quick and efficient service, however it would seem that clientele is more eager to take money than to provide any type of service. My domestic worker has been taken advantage of by clientele. How can you let someone sign up without ensuring that they know how to cancel. "SELF-HELP". What a joke.

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Replies (3)
Clientele Legal
Clientele Legal's reply02 Feb 2021, 08:32
Official
Dear Lucinda
We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
  
Judith Mboweni
Clientele Legal 
Clientele Legal
Clientele Legal's reply02 Feb 2021, 11:21
Official
Dear Lucinda
 Thank you for raising your concerns with us.  We confirm that we contacted our policyholder on even date to address and provide feedback regarding all concerns raised.   Furthermore we would like to thank you for the feedback you gave us, we highly appreciate it and we assure you that it will be escalated to the relevant management team.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
Yours sincerely, 

Judith Mboweni Clientele Legal 
LB
Lucinda B's update04 Feb 2021, 08:55
Reviewer Update
Dear Judith

Yes, you phoned my domestic worker with the promise of sending the cancellation forms to my email address for her to complete. I have given 48 hours, but lo and behold, still no cancellation forms have been sent.

Please send the cancellation forms to my email address - ***.

Looking forward to having this resolved ASAP.

Thanks