HS
Humza S
1 reviews | Active since May 2015
31 Aug 2020, 15:28
cancelled service and still being charged.
in my last request in email I did advise to cancel my service with you guys due to the lack of confidence I have your company and again we back here. so it's ok to let a person fight their own battles whilst you still take out money from their bank account. I want the charges reversed immediately and funds returned to my account in 24 hours as I am now going to the ombudsman to sort this out.
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
31 Aug 2020, 15:48Dear Humza,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply31 Aug 2020, 15:48
Official
Dear Humza,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
HS
Humza S's updateReviewer Update
01 Sept 2020, 17:31I'm ****ing fuming now on the 2nd debt today I warned you and yet you want to investigate no more time for you see you at the ombudsman for the hassel you put my family through cos once again they are sitting I darkness because you did not cancel the debt order
HS
Humza S's update01 Sept 2020, 17:31
Reviewer Update
I'm ****ing fuming now on the 2nd debt today I warned you and yet you want to investigate no more time for you see you at the ombudsman for the hassel you put my family through cos once again they are sitting I darkness because you did not cancel the debt order
Clientele Legal's replyOfficial
02 Sept 2020, 15:14Dear Humza,
Thank you for raising your concerns with us.
Thank you for raising your concerns with us.
As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided.
Regarding the concerns raised, we can confirm that there was an oversight from our consultant’s side regarding your previous request to cancel your policy.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. The refund process was explained respectively.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We do understand your frustration and apologise for any inconvenience caused.
We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply02 Sept 2020, 15:14
Official
Dear Humza,
Thank you for raising your concerns with us.
Thank you for raising your concerns with us.
As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided.
Regarding the concerns raised, we can confirm that there was an oversight from our consultant’s side regarding your previous request to cancel your policy.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. The refund process was explained respectively.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We do understand your frustration and apologise for any inconvenience caused.
We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Clientele Legal