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Francois B
1 reviews | Active since May 2022
20 Nov 2022, 17:19
Cancelled policy still deducted
Absolutely pathetic, eqger to make the sale but then sitting up to 2 weeks waiting for a response , cancelled my policy and they still deduct the premium after conformation mail has been send ,this is Absolutely the worst most pathetic company I have ever dealt with .
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Replies (3)
Clientele Legal's replyOfficial
21 Nov 2022, 10:29Dear Francois V
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply21 Nov 2022, 10:29
Official
Dear Francois V
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
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Francois B's updateReviewer Update
21 Nov 2022, 11:16Hi Shanita recieved a call from your company and the call was dropped dead in my ear , seems inline with the service I received.
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Francois B's update21 Nov 2022, 11:16
Reviewer Update
Hi Shanita recieved a call from your company and the call was dropped dead in my ear , seems inline with the service I received.
Clientele Legal's replyOfficial
21 Nov 2022, 13:29 Dear Francois V
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. I hereby confirm that you have been contacted with regards to your concerns- where we have explained the 31 days cancellation notice required to stop the debit order, we have also confirmed the current policy status as well as the refund process.
Furthermore, a lead has been loaded to our Sales Department as requested and you will receive a call back shortly.
We trust this all is in order, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Legal
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. I hereby confirm that you have been contacted with regards to your concerns- where we have explained the 31 days cancellation notice required to stop the debit order, we have also confirmed the current policy status as well as the refund process.
Furthermore, a lead has been loaded to our Sales Department as requested and you will receive a call back shortly.
We trust this all is in order, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Legal
Clientele Legal's reply21 Nov 2022, 13:29
Official
Dear Francois V
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. I hereby confirm that you have been contacted with regards to your concerns- where we have explained the 31 days cancellation notice required to stop the debit order, we have also confirmed the current policy status as well as the refund process.
Furthermore, a lead has been loaded to our Sales Department as requested and you will receive a call back shortly.
We trust this all is in order, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Legal
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. I hereby confirm that you have been contacted with regards to your concerns- where we have explained the 31 days cancellation notice required to stop the debit order, we have also confirmed the current policy status as well as the refund process.
Furthermore, a lead has been loaded to our Sales Department as requested and you will receive a call back shortly.
We trust this all is in order, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Legal