LO
Lucille O
1 reviews | Active since Jun 2018
27 Feb 2021, 06:59
Cancelled by still debiting account
I sent a request for cancellation last month and was irritated to find that clientele legal debited my account again this month.
If a client instructs a cancellation and it is ignored this is gross negligence on your part. I am not interested in the product, do not send me an email asking to reconsider, my decision was final when I logged the request
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
01 Mar 2021, 08:24Dear Lucille O
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply01 Mar 2021, 08:24
Official
Dear Lucille O
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
01 Mar 2021, 12:40Dear Lucille O,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that your policy has been cancelled as per your request and the refund process explained in the email sent through to your email address we have on record for ease of reference.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely, Judith Mboweni Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that your policy has been cancelled as per your request and the refund process explained in the email sent through to your email address we have on record for ease of reference.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely, Judith Mboweni Clientele Legal
Clientele Legal's reply01 Mar 2021, 12:40
Official
Dear Lucille O,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that your policy has been cancelled as per your request and the refund process explained in the email sent through to your email address we have on record for ease of reference.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely, Judith Mboweni Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that your policy has been cancelled as per your request and the refund process explained in the email sent through to your email address we have on record for ease of reference.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely, Judith Mboweni Clientele Legal