1 reviews | Active since Jun 2013
Cancellation of policy
<p>Policy ********** 41</p> <p>I am unsatisfied with the way my claim was handled and called on the 29th of September to cancel the policy. I was told that my request will be handed over to escalations department and they will call me within a day or two. I await the call to this day and this is one of the reasons I am cancelling the policy. </p> <p> </p> <p>It is quite apparent that my business means nothing to yourselves and I'm happy taking it somewhere it will be appreciated. I do not want a call from your escalations, my request is clear. Cancel the policy and send me a confirmation email or SMS that it has been cancelled. No debit orders are due to yourselves beyond this point. </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm that we contacted you on 5 October 2016 in order to address your complaint.
According to our records we received your legal instructions on 12 September 2016 and we requested you to provide us with the necessary documents in order for us to assist you with your claim. We again requested the documents on 19 and 22 September, however we have yet to receive them. As a result we are not in a position to proceed with your matter as requested.
As discussed we will proceed to action your policy as per your instructions. Please do not hesitate to contact us directly for any future queries and/or concerns on *** / ***.
Regards,
Puleng Leputu
Legal advisor-2IC
Clientele Legal
We confirm that we contacted you on 5 October 2016 in order to address your complaint.
According to our records we received your legal instructions on 12 September 2016 and we requested you to provide us with the necessary documents in order for us to assist you with your claim. We again requested the documents on 19 and 22 September, however we have yet to receive them. As a result we are not in a position to proceed with your matter as requested.
As discussed we will proceed to action your policy as per your instructions. Please do not hesitate to contact us directly for any future queries and/or concerns on *** / ***.
Regards,
Puleng Leputu
Legal advisor-2IC
Clientele Legal
Hi,
This is a failed attempt to make yourselves look good as your response is very biased. I called on the 12th and was told that a lawyer will be in contact within 48 hours after I provided all the details. I never received that call until I had to call 5 times on the 19th, being put through different people who had no clue what they were doing. The last person I spoke to mentioned the documents required and sent an email. The request from yourselves only came through on the 19th after I have had to follow up. All the information requested in your email can be found in the police report, the case number that I disclosed on the 12th. Had anyone looked into this they would have found this. Your call from yesterday was only after I wrote this complaint. I had called on the 29th and was told of the same 48hours which didn't materialise.
Evidently you are trying to pretend as if the fault is on my side that the claim was never actioned.
Just go ahead and cancel the policy.
Hi,
This is a failed attempt to make yourselves look good as your response is very biased. I called on the 12th and was told that a lawyer will be in contact within 48 hours after I provided all the details. I never received that call until I had to call 5 times on the 19th, being put through different people who had no clue what they were doing. The last person I spoke to mentioned the documents required and sent an email. The request from yourselves only came through on the 19th after I have had to follow up. All the information requested in your email can be found in the police report, the case number that I disclosed on the 12th. Had anyone looked into this they would have found this. Your call from yesterday was only after I wrote this complaint. I had called on the 29th and was told of the same 48hours which didn't materialise.
Evidently you are trying to pretend as if the fault is on my side that the claim was never actioned.
Just go ahead and cancel the policy.