AS
Ayabonga S
1 reviews | Active since Oct 2021
02 Oct 2021, 04:20
Cancellation of IFA policy and Refund
I would like to cancel my policy , I tried sending email regarding the cancellation of my policy I could get help the responses I got we're not helpful . I would like to get my money back hence I didn't Know it will lead to deduction of my income each month . My AF number it's AF961277 . I'm not working and I cannot afford to pay pay R218 per month as a student. I have been trying to cancel it for months now but nothing.
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Replies (2)
Clientele Legal's replyOfficial
04 Oct 2021, 09:56Dear Ayabonga S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply04 Oct 2021, 09:56
Official
Dear Ayabonga S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
05 Oct 2021, 09:05Dear Ayabonga S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic discussion, we confirm that your policy has been cancelled and the cancellation process was explained.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply05 Oct 2021, 09:05
Official
Dear Ayabonga S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic discussion, we confirm that your policy has been cancelled and the cancellation process was explained.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal