SB
Simnikiwe B
1 reviews | Active since Apr 2021
10 Apr 2021, 00:54
Cancellation of clientele policy
I would like to cancel the policy as I won't be able to pay for it because I'm a student ,I was ******* by two of the agency selling the policy ,the first said he is checking if I qualify for the policy and I asked the second one to cancel for but only to find out that he app**** for me again
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
12 Apr 2021, 10:26Dear Simnikiwe B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply12 Apr 2021, 10:26
Official
Dear Simnikiwe B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 Apr 2021, 10:50Dear Simnikiwe B,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We also confirm that an investigation is currently underway regarding the matter. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Market Conduct
Clientele Legal's reply15 Apr 2021, 10:50
Official
Dear Simnikiwe B,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We also confirm that an investigation is currently underway regarding the matter. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Market Conduct