JM
Junior M
1 reviews | Active since May 2021
27 May 2021, 10:18
Cancellation of Clientele policy
I was recently ******* by a sales person into joining Clientele legal after she told me it was just a rewards cards. The lady assured me no money would be deducted and said I'd receive a call whether to activate the policy or not, to my surprise a debit order has now been deducted without my consent, please help me cancel this thing as I'm a student and can't afford it. I've even sent an email but didn't receive any response.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
27 May 2021, 13:55Dear Junior M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply27 May 2021, 13:55
Official
Dear Junior M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
04 Jun 2021, 15:30Dear Junior M
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Regards,
Clientele Legal
Clientele Legal's reply04 Jun 2021, 15:30
Official
Dear Junior M
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Regards,
Clientele Legal