KA
Kweenlaanie A

1 reviews | Active since Jan 2021

24 Jan 2021, 18:58

Cancellation of Clientele policy

Hi, a year back I was stopped and pressurized by Clientele sales people, cannot really remember their names but, I was told to join the Clientele Legal Plan, the guy said that he would only be taking my details to firstly approve if I qualify for it, thereafter I would get a call and they would ask me if I am interested, up to this day I still have not received a call, yet money has constantly been taken from my account, recently I received a message that said an amount of R270.50 will be taken from my account within 10 days of the 23rd, and earlier this week, I received a phone call from a sales consultant and when I had asked him to cancel my plan, he ignored me and continued to try and tell me about another plan after I had told him that I do not have the money for neither, please help me cancel this policy since I do not have the funds to pay for it.

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Replies (2)
Clientele Legal
Clientele Legal's reply25 Jan 2021, 08:23
Official
Dear Kweenlaanie A,

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
  
Judith Mboweni
Clientele Legal 
Clientele Legal
Clientele Legal's reply26 Jan 2021, 13:52
Official
Dear Kweenlaanie A,
 
Thank you for raising your concerns and bringing this matter to our attention. 
 
We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. 
 
The plan was sold through our ABC channel and record show that your account has been authenticated giving permission to debit your account monthly.  Policy has been cancelled. 
 
Should you require further assistance please feel free to contact us. 
 
Yours sincerely, 
Market Conduct