QM
Queen M
1 reviews | Active since Sept 2018
01 Sept 2022, 10:57
Cancellation fail: Clientele debiting my account unduly
I cancelled my clientele subscription in April this year however they debit without fail today. I submitted the cancellation mail and received confirmation. I have emailed them several times, used their what’s app number to ascertain they stop debiting my account still they taking my money unduly.
****** ******** I hope this platform will ensure that my matter is attended to and all my dates post cancellation are refunded.
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Replies (2)
Clientele Legal's replyOfficial
01 Sept 2022, 11:31Dear Queen M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply01 Sept 2022, 11:31
Official
Dear Queen M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
01 Sept 2022, 13:48Dear Queen M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Clientele Legal
Clientele Legal's reply01 Sept 2022, 13:48
Official
Dear Queen M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Clientele Legal