RS
Roland S
1 reviews | Active since May 2024
24 May 2024, 12:19
Cancellation and Refund of Unnecessary Deductions
Written letter of policy cancellation and last debit order date 31 March 2024 was send on 28 Feb 2024 to Clientele and a day later via email they acknowledge received thereof and promise to cancel. Still they continue deducting from my account. I've tried their WhatsApp, phoned their call center where no one bothers to answer, got through to one of their other departments and they cannot even transfer a call to services. What kind of business are you running. In my letter I stated that I will reclaim unnecessary deduction with interest and this will be the case if not worse because your company inconvenience me with these deduction that I almost lost my job today. How would you feel if you have to pay me my salary every month and I don't have to work for you because I almost lost my job due to your incompetency.
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
24 May 2024, 14:25Dear Roland S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply24 May 2024, 14:25
Official
Dear Roland S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
24 May 2024, 15:52Dear Roland S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience and the delay you have experienced.
As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within two business days.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Clientele Legal
Clientele Legal's reply24 May 2024, 15:52
Official
Dear Roland S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience and the delay you have experienced.
As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within two business days.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Clientele Legal
Clientele Legal's replyOfficial
04 Jun 2024, 12:32Dear Roland S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We sincerely apologise for the delayed payment of the refund. This was due to a pending debit order confirmation from your bank. Kindly note that the refund was sent for payment and you will be able to access the funds by close of business tomorrow.
We sincerely apologise for the delayed payment of the refund. This was due to a pending debit order confirmation from your bank. Kindly note that the refund was sent for payment and you will be able to access the funds by close of business tomorrow.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply04 Jun 2024, 12:32
Official
Dear Roland S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
We sincerely apologise for the delayed payment of the refund. This was due to a pending debit order confirmation from your bank. Kindly note that the refund was sent for payment and you will be able to access the funds by close of business tomorrow.
We sincerely apologise for the delayed payment of the refund. This was due to a pending debit order confirmation from your bank. Kindly note that the refund was sent for payment and you will be able to access the funds by close of business tomorrow.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal