1 reviews | Active since Aug 2016
cancellation
<p>i called the cancellation department and from the switchboard i am asked to verify my details just to be transferred again. eventually i get to the cancellation department i spoke to a lady who was so blady slow who also asked me to verify and tried to convince me to not cancel my policy.. she eventually just left me on the line and just kept quiet ,, i mean i work in a call centre you cannot leave somebody on the line and keep quiet for almost 30mins,, i dropped and called back again same process when i got to an agent silent call but i could hear this person typing, i called back again for the 3rd time and another lady a whole lot of **** i did not want to hear and i told her i just want to cancel i dont want anything else she kept going on and i was still not able to cancel my policy! can i please get assistance i dont want this policy i want it cancelled!</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
As per our telephonic discussion, we confirmed that we have conducted an investigation with reference to the service received. Regarding the call duration , it is important to note that we provide you as our valued client all relevant options which will enable you to make an informed decision prior to your cancellation request.
We have since assisted you with your request and you have confirmed that you are satisfied with the feedback provided. Should you wish to continue with your policy we encourage you to contact us directly and we will be happy to welcome you back as a valued client.
We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Clientele Legal
Thank you for raising your concerns with us.
As per our telephonic discussion, we confirmed that we have conducted an investigation with reference to the service received. Regarding the call duration , it is important to note that we provide you as our valued client all relevant options which will enable you to make an informed decision prior to your cancellation request.
We have since assisted you with your request and you have confirmed that you are satisfied with the feedback provided. Should you wish to continue with your policy we encourage you to contact us directly and we will be happy to welcome you back as a valued client.
We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Clientele Legal