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leslie-ann lyon
1 reviews | Active since Nov 2013
22 Dec 2023, 10:09
Cancellation
I cancelled my policy on the Friday, 3 November 2023 at 12:19:06 I received a responds on the Nov 4, 2023, 10:13 AM was given the option to change my plan *You may reduce your monthly premium from R308 to R270 by converting your policy to a Standard Legal Plan. which I responded on the Sat, Nov 4, 4:45 PM Thank you for the offer but, Kindly cancel my policy. NO one responded after that on the 25th November i get debited i send another mail on the Sat, Nov 25, 5:21 AM I canceled my policy why did the debit go off. Kindly refund my money. NO responds again I get debited again on the 22nd December I decided to call spoke to 3 agents so far Mpho Busiswe and Millicent all from customer care they transfer me in 45 minutes on the line still no help.
Helpful (0)
Replies (5)0
Replies (5)
Clientele Legal's replyOfficial
22 Dec 2023, 10:14Dear leslie-ann,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply22 Dec 2023, 10:14
Official
Dear leslie-ann,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
22 Dec 2023, 15:00Dear Leslie-ann L,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Classic Legal Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
We have explained our refunds process and confirmed that the refund will be paid within two business days. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Clientele Legal
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Classic Legal Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
We have explained our refunds process and confirmed that the refund will be paid within two business days. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Clientele Legal
Clientele Legal's reply22 Dec 2023, 15:00
Official
Dear Leslie-ann L,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Classic Legal Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
We have explained our refunds process and confirmed that the refund will be paid within two business days. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Clientele Legal
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Classic Legal Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
We have explained our refunds process and confirmed that the refund will be paid within two business days. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Clientele Legal
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leslie-ann lyon's updateReviewer Update
08 Jan 2024, 15:02I have still not received my refund after i was told after 48 hours that was in December already.
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leslie-ann lyon's update08 Jan 2024, 15:02
Reviewer Update
I have still not received my refund after i was told after 48 hours that was in December already.
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leslie-ann lyon's updateReviewer Update
08 Jan 2024, 15:08Please have a look at you respond on the 22 December its 8 January 2024 yet again empty promises so TWO BUSINESS DAYS IS YET TO COME.
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leslie-ann lyon's update08 Jan 2024, 15:08
Reviewer Update
Please have a look at you respond on the 22 December its 8 January 2024 yet again empty promises so TWO BUSINESS DAYS IS YET TO COME.
Clientele Legal's replyOfficial
11 Jan 2024, 09:12Dear Leslie-ann L,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced due to the delay of your refund. As per our telephonic discussion with you, we have explained our refunds process and confirmed that the refund will be paid within two business days. It does reflect on our system that it has been paid.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Clientele Legal
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced due to the delay of your refund. As per our telephonic discussion with you, we have explained our refunds process and confirmed that the refund will be paid within two business days. It does reflect on our system that it has been paid.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Clientele Legal
Clientele Legal's reply11 Jan 2024, 09:12
Official
Dear Leslie-ann L,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced due to the delay of your refund. As per our telephonic discussion with you, we have explained our refunds process and confirmed that the refund will be paid within two business days. It does reflect on our system that it has been paid.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Clientele Legal
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced due to the delay of your refund. As per our telephonic discussion with you, we have explained our refunds process and confirmed that the refund will be paid within two business days. It does reflect on our system that it has been paid.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Clientele Legal