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CJ
Casper J

1 reviews | Active since Jan 2023

14 Oct 2024, 23:27

Cancelation of policy and debicheck of immediate affect

Good day. I did not authorize the policy. You can go listen to the recording. The sales agent must not force a potential client into a policy. So you will cancel the policy and debicheck of immediate affect

0
Replies (2)
Clientele Legal
Clientele Legal's reply15 Oct 2024, 09:43
Official
Dear  Casper J, 
  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
               
Yours sincerely, 

Judith Mboweni
Clientele Legal 

Clientele Legal
Clientele Legal's reply17 Oct 2024, 10:30
Official
Dear  Casper J,
 
Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct department has investigated the contents of your complaint and that Rhandzu Manganyi has been in contact with you to provide the necessary feedback. 

You requested to cancel the policy and the cancellation of the debit order process was confirmed. 

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Yours sincerely,
 
Market Conduct