BM
Busisiwe M
1 reviews | Active since Oct 2021
21 May 2025, 09:55
Cancelation of policy
I'm really not happy as I was misinformed by Lebo if I remember correctly from clientèle who said they'll be assisting to remove me from debt review, then I called clientel to find out how long it will take to get out of debt review and I was told they can't do it if it is a new case or existing case i then told them i want to cancel they told me someone will call me to assist with cancelation, two weeks passed still nothing, then I sent them an email with no response. then today Lebo called me and when I told him I was misinformed he hung up on me
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Replies (2)
Clientele Legal's replyOfficial
21 May 2025, 10:27Dear Busisiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply21 May 2025, 10:27
Official
Dear Busisiwe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
22 May 2025, 12:24Dear Busisiwe M,
We hereby acknowledge receipt of your complaint. Thank you for bringing this matter to our attention.
You requested to cancel the policy, and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Skhumbuzo Mbele.
We trust you find this in order; however, should you wish to contact us again, please do not hesitate to do so.
Regards,
Market Conduct
Clientele Legal's reply22 May 2025, 12:24
Official
Dear Busisiwe M,
We hereby acknowledge receipt of your complaint. Thank you for bringing this matter to our attention.
You requested to cancel the policy, and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Skhumbuzo Mbele.
We trust you find this in order; however, should you wish to contact us again, please do not hesitate to do so.
Regards,
Market Conduct