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HK
Heinrich K

1 reviews | Active since Dec 2020

17 Dec 2020, 07:05

Cancel policy

I can't get any assistance in canceling my policy, they told me that I should do it in writing, I have been sending multiple emails and all I get is automated emails saying that an agent will get back in two working business days, I feel I am being ****** by the people who says they are here to protect me, I have just now received a message asking me to make sure there is enough money in my account for the debit, but no assistance to help me with the issue I am in.

0
Replies (3)
Clientele Legal
Clientele Legal's reply17 Dec 2020, 09:01
Official
Dear Heinrich K,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
 
Judith Mboweni
Clientele Legal    
HK
Heinrich K's update17 Dec 2020, 09:30
Reviewer Update
Thank you I really appreciate it
Clientele Legal
Clientele Legal's reply17 Dec 2020, 14:57
Official
Dear Heinrich K,

Thank you for raising your concerns with us.

By now you have been contacted with feedback regarding the concerns raised. We have cancelled your policy and explained the refund process. 
 
We would like to take this opportunity to apologise for any inconvenience caused in this regard.  We trust that this is all you require in this regard however, should you wish to contact us again please do not hesitate to contact us directly. 
 
Yours sincerely,

Judith Mboweni
Clientele Legal