MN
Michele N
1 reviews | Active since Sept 2020
25 Sept 2020, 14:03
Cancel my Policy!
Clientele Doesnt even deserve 1 star! Im trying to cancel my policy today. Give me a direct number for me to contact someone to cancel my policy because i dont want any more debits going off my account.
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Replies (2)
Clientele Legal's replyOfficial
28 Sept 2020, 08:29Dear Michele N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply28 Sept 2020, 08:29
Official
Dear Michele N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
29 Sept 2020, 15:42Dear Michele N,
With reference to our telephonic conversation on Friday 25 September 2020, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We noted your concerns regarding our turnaround times and the claims process and further explained the reasons for same. We further confirm that we have provided you with a way forward regarding your matter and shall proceed with attending accordingly and provide you with feedback in due course.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
Carla Fick
Complaints Case Manager”
Clientele Legal
Clientele Legal
Clientele Legal's reply29 Sept 2020, 15:42
Official
Dear Michele N,
With reference to our telephonic conversation on Friday 25 September 2020, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We noted your concerns regarding our turnaround times and the claims process and further explained the reasons for same. We further confirm that we have provided you with a way forward regarding your matter and shall proceed with attending accordingly and provide you with feedback in due course.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
Carla Fick
Complaints Case Manager”
Clientele Legal
Clientele Legal