AJvV
Amelia Janse van Vuuren

1 reviews | Active since Jun 2022

23 Jun 2022, 14:20

Cancel immediately

I am so sick and tired with Clientele, I made a huge mistake to take out funeral cover earlier this month and after numerous emails for them to fix certain faults on the policy I have yet had anyone respond except to tell me to chat on Whatsapp. This was not just the only thing I had a problem with, the app keeps giving errors since I apparently have numerous different policies that are being deducted from my account every month and nowhere can your consultants give me answers as to what policies it is. One is a legal policy but not one person can help give me the details so I can cancel it. They direct me to your app (remember the one I keep having trouble with)! I am giving you 2 working days to fix this and cancel every single policy that has my name attached to it as I do not want to pay for things I do not want and cannot even use as I pay but I am not on your system. AND I WILL NOT CHANGE MY MIND I NEED EVERYTHING CANCELLED AS I AM TAKING MY BUSSINESS ELSEWHERE.

0
Replies (1)
Clientele Legal
Clientele Legal's reply23 Jun 2022, 21:07
Official
Dear Amelia J,

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,

Lebohang Makhakhe
Service Support Specialist
Clientele Life