PM
Preci M
1 reviews | Active since Dec 2019
15 Aug 2023, 12:24
********** by Clientelle Legal
Good day,
I signed up for clientelle legal contract during the month of October 2022 and as required i was supposed to receive my contract however i was not sent one.I then contacted clientelle and i was promised that a contract will be forwarded to me but it was not sent.
I then decided to stop paying my premiums,hoping they'll call however i was not contacted.I sent them an sms for a call back and i was still not contacted y the company.They deducted my account without ensuring i have received the agreement and this was a ******* as i have never made use of their services.I received poor customer service!
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Replies (3)
Clientele Legal's replyOfficial
15 Aug 2023, 15:34Dear Preci M
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply15 Aug 2023, 15:34
Official
Dear Preci M
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
18 Aug 2023, 15:57Dear Preci M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic discussion, the policy documents were sent to an email address that was captured incorrectly at sales stage. We would like to apologize for the inconvenience experienced.
Furthermore, the policy lapsed due to premiums that were unpaid in May, June and July 2023. As per our policy rules, the policy will lapse if it is unpaid for 3 consecutive months.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Clientele Legal
Clientele Legal's reply18 Aug 2023, 15:57
Official
Dear Preci M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic discussion, the policy documents were sent to an email address that was captured incorrectly at sales stage. We would like to apologize for the inconvenience experienced.
Furthermore, the policy lapsed due to premiums that were unpaid in May, June and July 2023. As per our policy rules, the policy will lapse if it is unpaid for 3 consecutive months.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Clientele Legal
PM
Preci M's updateReviewer Update
27 Feb 2024, 11:07Why would i continue to pay without a contract and a company that does not take clients seriously.Excuses instead of fixing the matter.
PM
Preci M's update27 Feb 2024, 11:07
Reviewer Update
Why would i continue to pay without a contract and a company that does not take clients seriously.Excuses instead of fixing the matter.