1 reviews | Active since Mar 2009
Breaking the law to sell a legal policy.
So i have a few legal matters that need to be sorted out and due to the cost of lawyers and the court in RSA, i asked Clientele Legal to contact me with regards to their Legal Policy. They called back and the agent first asked what my problem was, after notifying me it was a recorded call which i also responded mine was, and after explaining i need damages due to being hurt at someone elses house while asking for rent the owner had asked me to ask the tenant for, as well as a problem with my employer and tax ***** over the last 7 years, i was told after my first payment, i would be able to open the relevant cases through Clientele Legal. Yes he did say i must review my contract but didnt tell me it was in an email that would be encrypted and only last 8 hours.So i called today to start my lengthy solution to my law issues, and what is the first thing i am told, there is a 3 month waiting period. Oh so that was the first lie. So i said i would have to wait put the phone down and called Clientele Legal Lawyer Hotline, same callcenter and i doubt is a real Lawyer who is answering at a call center. She says no cases prior to the contract start date will be allowed. So another sales lie
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for urgent investigation and resolution, we will provide you with feedback shortly.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for urgent investigation and resolution, we will provide you with feedback shortly.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We refer to your earlier complaint lodged as well as our subsequent reply dated 2 June 2015.
As previously indicated, it was confirmed that we have reviewed the sales call and found that all relevant exclusions were mentioned by our sales agent. Notwithstanding these findings we agreed that our Legal Claims Department will consult with you and shall provide detailed advice on your various legal matters. We further indicated that our assistance will be limited for any matter which commenced prior to the inception of your policy.
In regards to your most recent comments, we further wish to confirm that you reported a claim to our offices in October 2015. Due to not being able to contact you telephonically on several occasions, we resolved to explain the legal position and the status of your matter via email, as per your request.
We would like to therefore assure you of our undertaking and commitment to assist you within the terms and conditions of your Legal Policy. Please call us on *** or email: *** should you have further queries.
Cavlyn Bemaya
Supervisor - Legal claims
We refer to your earlier complaint lodged as well as our subsequent reply dated 2 June 2015.
As previously indicated, it was confirmed that we have reviewed the sales call and found that all relevant exclusions were mentioned by our sales agent. Notwithstanding these findings we agreed that our Legal Claims Department will consult with you and shall provide detailed advice on your various legal matters. We further indicated that our assistance will be limited for any matter which commenced prior to the inception of your policy.
In regards to your most recent comments, we further wish to confirm that you reported a claim to our offices in October 2015. Due to not being able to contact you telephonically on several occasions, we resolved to explain the legal position and the status of your matter via email, as per your request.
We would like to therefore assure you of our undertaking and commitment to assist you within the terms and conditions of your Legal Policy. Please call us on *** or email: *** should you have further queries.
Cavlyn Bemaya
Supervisor - Legal claims