Breach of POPIA

Subject: Urgent Request to Cease Unsolicited and Harassing Calls — Formal Complaint

To Whom It May Concern,

I am writing to formally lodge a complaint regarding repeated, unsolicited calls I have been receiving from Clientèle representatives — often in the early hours of the morning and throughout the night. Upon answering these calls, there is consistently no one on the line, suggesting the use of robocalling or auto-dialing systems.

Despite my clear attempts to opt out by speaking to your representatives, my calls are abruptly cut off, and my number remains in circulation. This is not only a violation of my right to privacy, but it constitutes ******** harassment in terms of the Protection of Personal Information Act (POPIA) and direct marketing regulations under the Consumer Protection Act.

I demand the following:

Immediate removal of my number from all current and future contact databases used by Clientèle or its affiliates.

A written confirmation from your Compliance or Legal Department that my request has been actioned within 7 working days.

Disclosure of the source from which my details were obtained, as required by Section 18 of POPIA.

Failure to take remedial action within the specified timeframe will result in a formal complaint to the Information Regulator of South Africa and escalation via legal avenues and consumer protection platforms.