CB
Carol B

1 reviews | Active since Feb 2015

13 Aug 2018, 11:36

BREACH OF CONTRACT BY CLIENTELE

I was pulled over in a roadblock on Saturday morning early hours. I did not have any alcohol in me but was forced to take a breathalizer test then the officer proceeded to tell me he is going to arrest me for drinking and driving but would let me go if I paid a certain amount of money for him and his colleagues. I refused point blank and told him to leave me alone and that I was going to call the cops. He grabbed my phone from me and then threw it at me hitting me on my for head where a mark was left. He pushed his weight through my car window and proceeded to search me in an agressive manner he found my money in my top pocket of my jeans and started screaming and shouting at him for saying I didnt have money. I managed to push him out my car and told him I am leaving. In pure shock I stopped at the first petrol station. I was shaking scared I started calling clientele to assist me .....21 attempts later to try get hold of clientele legal to try get legal assistance....NO ONE ANSWERED THE PHONE. To my dismay I looked up and noticed the metro cops parked next to me including the one who just ***ually violated me telling to get off the phone they want to talk to me. the only person I could get hold of was my Dad who advised me to try get the number of the vehicle but as I tried to take a photo they speed off.

I am HIGHLY DISGUSTED IN CLIENTELE FOR THE FALSE ADVERTISING SAYING THEY HAVE A 24/7 EMERGENCY HOTLINE. I phoned clientele and insisted on the so called lawyers name who were on duty saturday morning because I intend to sue for breach of contract.

My advice to anyone wanting to join clientele legal would be DONT everything they say is a lie they dont help you when you need it the most. Reporting Clientele to Statutory Ambudsman as well

0
Replies (2)
Clientele Legal
Clientele Legal's reply13 Aug 2018, 11:38
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Service Support Specialist

Clientele Legal
Clientele Legal's reply16 Aug 2018, 07:59
Official

We regret taking note of your experience and sincerely apologise for the inconvenience caused.

We would like to assure you that we take such complaints very seriously and are in the process of conducting a full investigation in conjunction with our cellular service provider to determine the cause of your calls not being received by our afterhours legal advisors.

Kindly note that we will provide you with clarity once our investigation has been finalised and have proceeded to action your Legal Policy as per your instructions to us yesterday.

Thank you for escalating your concerns and experience to us. We appreciate any customer feedback to ensure that we can improve on our claims experience on a continuous basis.

Kind regards,

Ahtiyya Ebrahim
Supervisor
Clientèle Legal