RM
Reneiloe M
1 reviews | Active since Aug 2022
11 Aug 2022, 21:26
Bottom of the barrell service!!
My boyfriend called two weeks ago and waited to get a lawyer allocated. He had to follow up to get a lawyer allocated way after the 48 hours. He explained everything to the assignee then got no feedback, only to call again and find out that the person handling the case was on leave. He had to explain to the new assignee, who also went silent for days. Upon following up they had done no ground work and wanted a recap of the story AGAIN. All the while his car is accumulating storage fees and on the verge of being sold. While we wait I don't know how much longer! Its unbelievable really.
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Replies (2)
Clientele Legal's replyOfficial
12 Aug 2022, 09:34Dear Reneiloe M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply12 Aug 2022, 09:34
Official
Dear Reneiloe M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
17 Aug 2022, 12:25“Dear Reneiloe M,
With reference to our telephonic conversation with Mr. Mabitsela being the main member of the policy.
We confirm having discussed the matter with the main member and the concerns that were raised. We will be providing limited assistance as discussed with the main member and we will revert with feedback on the matter in due course.
We do apologise for any inconvenience that may have been caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future.
Regards,
Bernardus van der Merwe
Complaints Case Manager”
Clientele Legal's reply17 Aug 2022, 12:25
Official
“Dear Reneiloe M,
With reference to our telephonic conversation with Mr. Mabitsela being the main member of the policy.
We confirm having discussed the matter with the main member and the concerns that were raised. We will be providing limited assistance as discussed with the main member and we will revert with feedback on the matter in due course.
We do apologise for any inconvenience that may have been caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future.
Regards,
Bernardus van der Merwe
Complaints Case Manager”